About dormant account

1. How can I reactivate my dormant account?

● If you receive an in-app message or email reminding you to reactivate your account, use the link provided in the message or email to reactivate it.

● If you encounter a reactivation pop-up window while making a trade, deposit, withdrawal, asset transfer, etc., follow the instructions on the pop-up window to reactivate your account.

● Tap the search icon in the upper right corner of the app, type Dormant Account in the search box, and tap the Reactivate Now button that appears to reactivate your account.

Please follow the instructions to complete the verification process. Once it is complete, your account will be reactivated immediately.

Reactivation link

2. What is a dormant account?

A Futu HK account becomes dormant if there have been no trades, deposits, withdrawals, stock transfers, or account information updates made within the past two years.

3. What happens if my account becomes dormant?

If your account is inactive, it may be at risk because it is monitored less frequently. To protect your account and assets, functions like trading, deposits, withdrawals, and asset transfers will be restricted on dormant accounts.

4. How can I tell if my account is dormant?

● You can check if your account is dormant by looking at your transaction history for any activity in the past two years.

● We will notify you through in-app messages and emails if your account is dormant.

● If you attempt any trade, deposit, withdrawal, or asset transfer on a dormant account, a pop-up will prompt you to reactivate it.

5. How do I prevent my account from becoming dormant?

● Regularly monitor your account.

● Check your account balance regularly.

● Update your personal information in your account when notified.

● Read all in-app messages and emails carefully, and enable notifications.

6. Dormant Account Management Fee

In line with financial industry standards for dormant account management, and to ensure active clients receive more stable, high-quality services, we will start charging a management fee for long-term dormant accounts from December 2025. Please note: 

● This account management fee applies only to dormant accounts and does not affect active accounts.

● Fee Amount: 10 HKD per month. All accounts under the same Futubull ID are billed together, with only one deduction made per month.

● Deduction Method: Deductions will first be made from the account with the highest cash balance, without involving the liquidation of securities assets such as stocks.

● If the account's HKD cash balance is less than 10, the deduction will reduce the remaining balance to zero (no deficit will be created), and the shortfall will be deducted in equivalent foreign currency.

● We will continue to ensure stable operation and data security for dormant accounts.