Account Opening
- How do clients in Hong Kong and overseas open accounts
- How to open a company account
- What documents can be used to open an account
- Third-party witness account opening
- How to activate trading permissions
- About consent letter
- How do clients open accounts in immigration
- About address proof
- How to know if my account is opened
- FAQ about online account opening

Account Information
- How to update account information in FUTU HK
- About dormant account

Account Security
- How to change your verified mobile phone number
- What to do if my mobile phone is not at hand or can't receive the verification code
- How to cancel or enable account access notification
- FAQ about Login
- How does Futu protect private data
- Personal information acquisition
- Explanation of the "Guidelines on Reducing and Alleviating the Risk of Hacking Intrusion Related to Internet Transactions"
- How to manage your devices
- Futu Token
  - What is token
  - How to use Futu token
  - Operation guide for binding Futu Token through mobile terminal Futubull
  - Operation guide for binding Futu token by scanning code
  - Forgot the unlock password of the token
  - Has the enabled token application been deleted or reinstalled
  - How to disconnect the token

Account-Related Questions
- What to know about universal account upgrades
- Introduction to client standing authorization
- Introduction to third-party authorization
- Description of risk tolerance assessment
- Introduction to FATCA (Foreign Account Tax Compliance Act)
- Common Reporting Standard (CRS)
- Introduction of the Hong Kong Investor Identification Regime (HKIDR) and Over-the-counter Securities Transactions Reporting Regime (OTCR)

How do clients open accounts in immigration

If you are in immigration and without a passport, you can open an account with a non-permanent ID card and a travel document for the HKSAR. You are required to provide Futu with new identity documents afterward.

1. Submit Account Opening Documents

Documents for account opening: temporary ID card, travel documents for the HKSAR, address proof (issued within 3 months).

You need to submit your account documents in person to the Headquarters of Futu in Hong Kong. Documents are expected to be processed within 2-3 working days. And we will notify you by email, system message, etc, once the account is opened successfully.

2. Contact Information and Address

Customer service hotline: +852-2523 3588
Office hours: Monday to Friday 9:00-18:00, close on weekends and public holidays
Address: 34F, United Centre, No. 95 Queensway, Admiralty, HK
Route: MTR Island Line, Admiralty Station exit D

Helpful？

Overview

1. Submit Account Opening Documents
2. Contact Information and Address

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