Forgot the unlock password of the token

If you forget the unlock password of the token, or the token cannot be used because the number of incorrect unlock passwords has reached the upper limit, the following two solutions can help solve the problem quickly:

1. Please call the customer service hotline, Hong Kong: +852-2523-3588, Other Regions: 400-870-1818.

2. Click Online Consultation and contact customer service online

Both of the above methods will have a dedicated person to help solve the problem. If it is urgent, it is recommended to call the customer service phone directly.