Complaint channels

If you need to make a complaint about our services, use the following four channels:

(1)Contact online customer service;

(2)Call the customer service hotline (Hong Kong: +852 2523 3588, Other Regions: 400 870 1818);

(3)Send email to;

(4)Send a written letter to the address: Unit C1-2, 13F, United Centre, No. 95 Queensway, Admiralty, HK

When you make a complaint, please provide your FUTU ID with a detailed description of the complaint so that we can record and investigate it. If you complain through written channels, we will contact the customer within 3 working days to explain and communicate the solution. If you are not satisfied with our reply, you may consider continuing feedback through the above channels or seek assistance from the Financial Dispute Resolution Centre.

Financial Dispute Resolution Centre

Address: Rooms 3701-04, 37F, Sunshine Centre, No. 248 Queen's Road East, Wan Chai, HK

Telephone: +852 3199 5100