FUTU HK Help Center-Deposit rules
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Help Center Trading Ability Crypto Deposit and Withdraw Crypto Deposit rules

Deposit rules

1. Supported deposit time

Crypto deposits available 24/7, except during scheduled maintenance or unforeseen issues.

 

2. Deposit address rules

1) The deposit address is for your use only. Do not share it with others.
2) Use the correct crypto and network to avoid losing assets. 

 

3. Withdrawal address rules 

1) Use only your private wallet for deposits. Deposits from exchange may be rejected.
2) Deposits from a wallet that other platform has verified may be rejected.
3) Crypto from unverified addresses will not be credited until the address is verified.

Note: This information is for reference only. Please contact your wallet service provider for confirmation.

*Private wallets and exchange wallets

1) Private wallets (or Web3 wallets) are self-managed wallets. Users control their own seed phrase or private keys. For example: MetaMask, Ledger, and Trezor. A cold wallet is a type of private wallet.

2) Some platforms offer both exchange and private wallet services. For example, Binance Web3 Wallet and OKX Web3 Wallet are private wallets. However, Binance Exchange and OKX Exchange are exchange wallets. Deposits directly from exchange wallets to Futu will fail.

*How to determine if an private wallet address has been verified on another platform

If a wallet address has been used for deposits on platforms like Hashkey Exchange or Victory Securities, it should be considered verified on another platform.

 

4. Processing time

1) Deposits are processed after blockchain confirmations.
2) Deposits will be processed within one hour. Additional approvals take at least one business day.

 

5. Other deposit rules

Deposit more than the minimum deposit amount to ensure processing, otherwise the deposit amount cannot be refunded.

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