Crypto deposits available 24/7, except during scheduled maintenance or unforeseen issues.
1) The deposit address is for your use only. Do not share it with others.
2) Use the correct crypto and network to avoid losing assets.
1) Use only your unhosted wallet for deposits. Deposits from exchange may be rejected.
2) Deposits from a wallet that other platform has verified may be rejected.
3) Crypto from unverified addresses will not be credited until the address is verified.
Note: This information is for reference only. Please contact your wallet service provider for confirmation.
*Unhosted wallets and exchange wallets
1) Unhosted wallets (or Web3 wallets) are self-managed wallets. Users control their own seed phrase or private keys. For example: Exodus, MetaMask, Trust Wallet, Ledger, and Trezor. A cold wallet is a type of unhosted wallet.
2) Some platforms offer both exchange and wallet services. For example, Binance Web3 Wallet and OKX Web3 Wallet are unhosted wallets. However, Binance Exchange and OKX Exchange are exchange wallets. Deposits directly from exchange wallets to deposit addresses will fail.
*How to determine if an unhosted wallet address has been verified on another platform
If a wallet address has been used for deposits on platforms like Hashkey Exchange or Victory Securities, it should be considered verified on another platform.
1) Deposits are processed after blockchain confirmations.
2) Deposits will be processed within one hour. Additional approvals take at least one business day.
Deposit more than the minimum deposit amount to ensure processing, otherwise the deposit amount cannot be refunded.
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