How do clients open accounts in immigration

If you are in immigration and without a passport, you can open an account with a non-permanent ID card and a travel document for the HKSAR. You are required to provide Futu with new identity documents afterward.


1. Submit Account Opening Documents

Documents for account opening: temporary ID card, travel documents for the HKSAR,  address proof (issued within 3 months).

You need to submit your account documents in person to the Headquarters of Futu in Hong Kong. Documents are expected to be processed within 2-3 working days. And we will notify you by email, system message, etc, once the account is opened successfully.


2. Contact Information and Address

Customer service hotline: +852-2523 3588
Office hours: Monday to Friday 9:00-18:00, Saturday 9:00-13:00, normal public holidays
Address: Unit C1-2, 13F, United Centre, No. 95 Queensway, Admiralty, HK
Route: MTR Island Line, Admiralty Station exit D